Privacy Policy

Nadra Hub UK collects, stores, and shares the following information you provide:

• Identity Data: Customer’s first and last name.
• Contact Data: Delivery address, billing address, email address, and telephone numbers.
• Financial Data: Partial payment card details.
• Transaction Data: Payment details, including details of products and services purchased from us.
• Technical Data: IP address, login data, browser type and version, time zone settings, browser plug-in types and versions, and platform and device technology.
• Profile Data: Username and password, purchase history, interests, preferences, feedback, and survey responses.
• Usage Data: Information about how customers use our website, products, and services.
• Marketing and Communications Data: Preferences regarding receiving marketing materials and other communications.

Our website may also collect aggregated data, such as statistical or demographic data, for any purpose. Aggregated data is not considered personal according to law since it does not reveal the customer’s identity. For instance, we may use usage data to calculate the percentage of users accessing a specific website feature. However, if we combine aggregated data with your personal information such that it can identify you, we treat it as personal data and handle it according to the Nadra Privacy Policy.

Nadra Hub UK does not collect data on race, ethnicity, religion, sexual orientation, political opinions, health, genetic biometric data, or criminal convictions. Please avoid sharing this information as it is sensitive and protected by data protection laws.

Lastly, our website is not intended for individuals under 16 years old, and we do not knowingly collect data from children. However, if you collect data on children, consider adjusting this statement accordingly.

How Do We Collect Personal Data? If a customer cannot provide the personal information required by law to access our services, we may be unable to fulfill their order or service request. In such cases, the customer will be notified at the time.

How Do We Use Personal Information? Under data protection laws, Nadra Hub UK is only permitted to use personal data when we have a lawful basis for doing so. We will use customer data in the following circumstances:

• When performing a contract with the customer;
• When complying with a legal or regulatory obligation;
• When it is necessary for our legitimate interests or those of a third party, as long as the customer’s rights do not override these interests;
• With the customer’s consent, which they can withdraw at any time by contacting us.

Purposes for Which We Use Personal Data: There are several lawful ways we may use your personal data, including:

• Administering our site and internal operations, such as troubleshooting, data analysis, and research;
• Improving the content on our site to enhance the customer experience;
• Enabling interactive features on our site;
• Ensuring the safety and security of our website;
• Measuring the effectiveness of our advertising and delivering relevant content;
• Recommending goods or services that may interest customers.

Disclosures of Personal Data: Nadra Hub UK ensures that we do not and will not sell any personal data. However, we may share customer data with third-party service providers who assist us in delivering our services. These third parties include IT maintenance providers, payment facilitators, and website hosting services.

We require third parties to respect data privacy and use personal data only for the specified purposes. They are prohibited from using customer data for their own purposes.

In exceptional cases, we may disclose personal data when:

• Legally required by a court order;
• Necessary for preventing or detecting crime;
• Required for legal proceedings or obtaining legal advice;
• Necessary to protect the customer’s vital interests, such as seeking medical assistance;
• As part of a business sale, merger, or reorganization.

Data Security: Nadra Hub UK has implemented strict security measures to ensure no unauthorized access, alteration, or disclosure of customer data. Only authorized employees, agents, or third parties with a business need can access customer data.

We also have procedures in place to handle any suspected data breach. We will notify customers and applicable regulators if legally required.

Data Retention: We retain customer order information for our records unless requested otherwise. Customers can request deletion of their personal data at any time.

Customer Rights: Customers have several rights regarding their personal data, including the rights to:

• Be informed about how we use their data;
• Access their data;
• Request corrections to inaccurate data;
• Request data deletion;
• Restrict the processing of their data;
• Transfer or port their data to another provider;
• Object to how we process their data;
• Avoid being subject to automated decisions about their data.

If you wish to exercise any of these rights, please contact us using the information provided above.